Frequently Asked Questions:
1) How does my organisation create a booking online?
1) Go to gpcinbound.com and select Adelaide, Brisbane, Melbourne, Perth or Sydney from the navigation bar.
2) Select your shipment type from the drop down menu and wait until a calendar appears.
3) Select your date and time from the calendar and scroll down towards the bottom of the module.
4) Type in your carrier name, contact person, email address and phone number before clicking continue.
5) Enter shipment information (pallet count, vendor, PO number) and click Finish.
6) Finished! Your booking is confirmed and a confirmation email will be delivered to your email address.
2) Are suppliers responsible for creating bookings?
Yes, any shipment arriving at our facilities must have a pre-booked appointment. Suppliers may wish to have carriers create a booking on their behalf. Repco’s key vendors participating in the Factory Gate program do not have to make a booking; our providers will automatically make an appointment on your behalf.
3) If my delivery does not have a booking, will you reject my shipment?
We do not accept shipments that do not have a pre-booked appointment; your vehicles must arrange another booking.
4) Does an expedited or urgent shipment require a booking to enter your facilities?
Yes, please give us a call to ensure we can receive expedited or urgent shipments.
5) How do we modify or reschedule and existing booking? Do we need to create an account?
To modify or reschedule an existing booking, please create an account at the end of a booking and use it to login.
5) Do you expect us to enter in the pallet count for each shipment?
Yes, please enter the number of pallets for your shipment. If you do not know the number of pallets at the time of the booking, please estimate and update when the shipment is despatched by logging into your account.
6) I need further assistance to make a booking, where can I get help?
In the first instance, please contact the local DC contact listed on the previous page.
7) My organisation regularly delivers to GPC Asia Pacific on a weekly basis, what is recommended?
In this case, we recommend that you click ‘request a weekly timeslot’ to create a regular booking in the system.
8) What is the process for deliveries that are running more than 30 minutes late?
Please contact your local DC contact and they will assist you to reschedule an appointment.
9) What is your non-conformance process and escalation path?
We work collaboratively with trading partners and aim to resolve issues. In the event of repeated non-conformances, we will apply a ‘three-strike’ policy to identify and escalate issues. Corrective action plans will be deployed in conjunction with the Assistant Category Manager and your carrier. If these corrective actions are unsuccessful, your account manager will be contacted by the relevant Category Manager.
1) How does my organisation create a booking online?
1) Go to gpcinbound.com and select Adelaide, Brisbane, Melbourne, Perth or Sydney from the navigation bar.
2) Select your shipment type from the drop down menu and wait until a calendar appears.
3) Select your date and time from the calendar and scroll down towards the bottom of the module.
4) Type in your carrier name, contact person, email address and phone number before clicking continue.
5) Enter shipment information (pallet count, vendor, PO number) and click Finish.
6) Finished! Your booking is confirmed and a confirmation email will be delivered to your email address.
2) Are suppliers responsible for creating bookings?
Yes, any shipment arriving at our facilities must have a pre-booked appointment. Suppliers may wish to have carriers create a booking on their behalf. Repco’s key vendors participating in the Factory Gate program do not have to make a booking; our providers will automatically make an appointment on your behalf.
3) If my delivery does not have a booking, will you reject my shipment?
We do not accept shipments that do not have a pre-booked appointment; your vehicles must arrange another booking.
4) Does an expedited or urgent shipment require a booking to enter your facilities?
Yes, please give us a call to ensure we can receive expedited or urgent shipments.
5) How do we modify or reschedule and existing booking? Do we need to create an account?
To modify or reschedule an existing booking, please create an account at the end of a booking and use it to login.
5) Do you expect us to enter in the pallet count for each shipment?
Yes, please enter the number of pallets for your shipment. If you do not know the number of pallets at the time of the booking, please estimate and update when the shipment is despatched by logging into your account.
6) I need further assistance to make a booking, where can I get help?
In the first instance, please contact the local DC contact listed on the previous page.
7) My organisation regularly delivers to GPC Asia Pacific on a weekly basis, what is recommended?
In this case, we recommend that you click ‘request a weekly timeslot’ to create a regular booking in the system.
8) What is the process for deliveries that are running more than 30 minutes late?
Please contact your local DC contact and they will assist you to reschedule an appointment.
9) What is your non-conformance process and escalation path?
We work collaboratively with trading partners and aim to resolve issues. In the event of repeated non-conformances, we will apply a ‘three-strike’ policy to identify and escalate issues. Corrective action plans will be deployed in conjunction with the Assistant Category Manager and your carrier. If these corrective actions are unsuccessful, your account manager will be contacted by the relevant Category Manager.